Legal

Grievance & Contact

Version 1.0 · Last updated 13 August 2026

Spattoo is operated by FEELINGS&FLAVOURS (OPC) PRIVATE LIMITED, GSTIN 36AAGCF5256J1ZD, registered office at VILLA NO 21, LIBDOM VILLAS, GANDHAMGUDA, PERENCHERUVU, Hydershahkote, Golconda, Hyderabad - 500091, Telangana.

General Contact

  • Email: care@spattoo.com
  • For Cake orders: please contact the Baker you ordered from directly — Spattoo does not make, sell, or deliver cakes (see our Terms of Service).

Grievance Officer

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:

  • Name: Tammisetty Dayamani
  • Designation: Director
  • Email: care@spattoo.com
  • Address: VILLA NO 21, LIBDOM VILLAS, GANDHAMGUDA, PERENCHERUVU, Hydershahkote, Golconda, Hyderabad - 500091, Telangana

The Grievance Officer handles complaints regarding:

  • content or conduct on the Platform that violates our Terms or the law;
  • requests to remove unlawful or infringing content;
  • privacy and personal-data concerns and the exercise of your rights under the DPDP Act (access, correction, erasure, withdrawal of consent, nomination).

How to Raise a Grievance

Email the Grievance Officer (or care@spattoo.com) with:

  1. your name and contact details;
  2. a clear description of the issue and the URL or storefront/order it relates to;
  3. what outcome you are seeking; and
  4. for content-takedown or infringement requests, the details and any proof required under applicable law, and a statement that the information provided is accurate.

Our Response Timelines

  • We will acknowledge your grievance within 24 hours.
  • We will resolve it within the timelines required by law — generally within 15 days, and sooner for categories that require expedited action under the applicable rules.

Escalation

If you are not satisfied with the resolution of a personal-data grievance, you may escalate to the Data Protection Board of India as provided under the DPDP Act.

Related policies: Terms of Service · Privacy Policy · Refund & Cancellation Policy

Document History

VersionEffectiveChanges
1.013 August 2026Initial version.

Every published version of this document is retained and timestamped. The version currently in force is shown at the top of this page.